Privacy Policy

Voice of Change is committed to protecting your privacy. We respect the confidentiality of personal information and are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store and share your personal information.

1. What personal information we collect

We may collect the following types of personal information:

  • Name and contact details (e.g. email, phone number, address)

  • Donation details and communication preferences

  • Employment or volunteer application information

  • Survey responses, feedback, or testimonials

  • Information you provide when registering for programs, training, or events

  • Website usage data via cookies or analytics tools

We may also collect sensitive information if it is reasonably necessary (e.g. stories of lived experience), but we will always seek your explicit consent beforehand.

2. How we collect information

We collect personal information in a variety of ways, including:

  • When you fill in a form on our website or LMS

  • When you register for an event, program or campaign (e.g. I Stand Up)

  • When you donate, volunteer, or engage with our fundraising campaigns

  • When you contact us via email, phone, social media, or in person

  • When you visit our website or use our digital platforms

We only collect information by lawful and fair means, and where possible, directly from you.

3. Why we collect personal information

We collect, hold, and use your personal information to:

  • Deliver and improve our programs, training, and digital platforms

  • Communicate with you about our work, including fundraising appeals, news, and events

  • Process donations and issue receipts

  • Respond to enquiries and provide support

  • Understand community needs and engagement

  • Comply with legal obligations and reporting requirements

You can opt out of communications at any time by clicking "unsubscribe" or contacting us directly.

4. How we store and protect your information

We store personal information securely using password-protected databases, secure cloud platforms, and trusted service providers. We take reasonable steps to:

  • Prevent unauthorised access, loss, misuse, or disclosure

  • Ensure only authorised staff and volunteers can access your data

  • Regularly review and update our security measures

Where information is stored by third-party platforms (such as our CRM, LMS or email services), we ensure they meet privacy and security standards.

5. When we disclose your information

We will never sell or rent your personal information.

We may share information with trusted third-party providers (e.g. payment processors, email platforms, training delivery partners) only when it is necessary for delivering our services or running our organisation. These providers are required to keep your information confidential and use it only for the agreed purpose.

We may also disclose personal information where required or authorised by law.

6. We do not sell or share your information

Your trust matters. We will never sell, rent, or trade your personal information to any third party.

We may use trusted service providers (e.g. email platforms or payment gateways) to help us operate — but only when they meet our privacy and security standards and agree to protect your data.

We will only share your information when legally required or with your explicit consent.

7. Accessing or updating your information

You have the right to access or update the personal information we hold about you. To request access, make a correction, or raise a concern, please contact us using the details below. We may ask for verification before fulfilling your request.

8. Cookies and website analytics

Our website may use cookies and other tools to collect de-identified information about how visitors interact with our content. This helps us improve usability and track engagement. You can change your browser settings to disable cookies if you prefer.

9. Third-party links

Our website and communications may contain links to third-party sites. We are not responsible for the content or privacy practices of these external sites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted below.

Contact Us

If you have questions or concerns about this policy or how we handle your information, please contact.